Support
How can we help?
Pick the door that fits — Rider, Driver, general Help Center, or direct message. If it's an emergency, call 119 first, then let us know from your trip.
Choose your path
Riders
Rider support
Booking questions, wallet top-ups, cancellations, trip issues, or reporting a driver. Fastest path if you're already using the Rajlo app.
Open rider support
Drivers
Driver help & safety
Onboarding, payouts, TA documents, active-trip safety toolkit, and driver FAQs. Opens the driver portal — you'll need to be signed in as a driver.
Open driver help
General
Rajlo Help Center
How Rajlo works, categorised FAQs, and a search bar across everything. No sign-in needed — good starting point if you're new or comparing.
Browse help center
Talk to us
Contact Rajlo
For anything the pages above don't answer: send us a message. Includes routing for press, partnerships, and compliance/TA inquiries.
Open contact form
Tools
Fare estimator
Know what you'll pay before you book. Live TA-anchored tariff for route taxi, same base + per-km formula the rider app uses for private rides.
Estimate a fare
Still not sure where to go? Send us a message and we'll route it to the right team.