Contact
Talk to Rajlo.
Real humans, fast replies. Most messages are answered within 24 hours, faster during business hours — and there's always a direct line for anything urgent.
support@rajlo.com
24-hour response, 7 days a week
Phone
876-000-0000
Mon–Fri, 8 am – 6 pm JM time
Headquarters
Kingston, Jamaica
By appointment only
Phone and email are placeholder values until launch — we'll publish the real ones once Rajlo support is live.
Reach the right team
The fastest way to get an answer.
Pick the path that matches your question — most are answered instantly, without waiting on a reply.
Riders
Booking, fares & wallet
Most rider questions — how fares work, topping up your wallet, cancellations — are answered in the Help Center in under a minute.
Rider helpDrivers
Applications & payouts
Applying to drive, document verification, or weekly payouts? Start with the driver guide, or pick “Driver application” in the form below.
Driver helpSafety
Report a safety concern
For anything safety-related — an incident, a driver, or an account — read the Safety policy and report the trip directly from your Ride History.
Safety policyPress & partners
Media & partnerships
Working on a story or a partnership? Choose “Press inquiry” or “Partnerships” in the form so your message reaches the right team.
Open the formSend us a message
We'll get back to you.
Give us a few details and we'll route your message to the right team.
What to expect
Fast, human replies.
- Most messages answered within 24 hours — quicker Mon–Fri during business hours.
- We reply to the email you enter, so double-check it's correct.
- Never share your password. Rajlo staff will never ask for it.
Emergency
Need help right now?
In a life-threatening situation, call 119 (Police) or 110(Fire & Ambulance). Use the in-app SOS during a trip to share your live location with us and your trusted contact.
Safety policyLooking for an answer?
Try the Help Center first.
Most rider, driver, safety, and billing questions are answered there in under a minute.
Visit Help Center →