How can we help?

Tap Book a ride, enter your name, email, and Jamaica phone number, and create a password. It takes under a minute — no documents needed to ride.

A private ride takes you door-to-door on your own schedule, with a fare based on distance and seats. A route taxi is a shared red-plate car running a set corridor (like a traditional Jamaican route taxi) at a fixed, TA-anchored fare — cheaper, and great for common trips.

Private rides use parish-aware rules: a base fare, distance, a multi-seat factor, and a small platform fee — the full breakdown shows before you tap Confirm. Route-taxi fares are a fixed amount per corridor, anchored to the official Transport Authority schedule. Either way, there's no surge pricing.

Rajlo is fully cashless — drivers never handle cash. You top up your in-app Rajlo wallet with a debit/credit card, then pay by scanning the driver's QR code (or an automatic charge) at the end of the trip. Make sure your wallet has enough balance before you book.

Open Wallet → Add funds, enter an amount, and pay with your card. Your balance is available immediately and every top-up and trip charge is listed in your wallet history.

Yes — 1 to 4 seats per booking. The fare estimate updates with the seat count so you always see the total before confirming.

Yes — it's free if the driver hasn't accepted yet. After acceptance a small cancellation fee may apply depending on how far the driver has already travelled to reach you.

Open the trip in your Ride History and tap Report an issue. We'll connect you with your driver through anonymous in-app messaging so you can arrange to get it back.

Tap Drive with Rajlo, create a driver account, and complete the onboarding wizard. You'll upload your mandatory TA documents and an admin reviews each one — usually within 48 hours. Once approved, you can start accepting rides right away.

TA Franchise Certificate (a.k.a. Road License), TA Driver Badge, Certificate of Fitness, PPV Comprehensive Insurance, a valid PPV-class Driver's Licence, TRN, Police Record, Red Plate Vehicle Registration, and an identity selfie. Rajlo is red-plate only — private/white-plate vehicles aren't eligible.

Typically within 48 hours of upload. If something is missing or unclear we flag it in your dashboard with a Resubmit option, so you fix just that document without starting over.

Every trip shows a transparent breakdown — rider fare, platform fee, and your earnings. Because Rajlo is cashless, your earnings accumulate in the app and are paid out weekly by bank transfer to your registered Jamaica bank account.

Yes. You can go online in private mode, start a route-taxi session on a corridor you're franchised for, and switch between them. Route-taxi fares follow the TA schedule automatically, so you never have to calculate them.

We send in-app, email, and SMS reminders ahead of every expiry. If a document does lapse, your account auto-suspends until you re-upload it and we re-approve — so keep an eye on the reminders.

Yes — one Rajlo account, two modes. Switch between the rider and driver portals from the menu.

Every driver holds a current TA Franchise Certificate, Police Record, valid PPV Driver's Licence, and PPV insurance. We re-verify all mandatory documents annually and auto-suspend any account with a lapsed document.

During any active trip you can tap SOS to share your live location with the Rajlo safety team and your trusted contact. In a life-threatening emergency, always dial 119 (Police) or 110 (Fire & Ambulance) first.

Yes — tap Share trip during any active ride to send a live tracking link to a trusted contact. They'll see the route, ETA, and your driver and vehicle details in real time.

Open the trip in your Ride History and tap Report an issue. Every report is investigated, and we may suspend an account pending review. See the full Safety policy for details.

Your phone number is masked during in-app calls and chat, payments run through a secure processor, and we only keep the data required to run trips and meet Jamaican regulations. See the Privacy Policy for the specifics.

Tap Sign in, then Forgot password — we'll email you a reset link. The link expires after 15 minutes for security.

Open Profile → Account settings, edit the field, and confirm the change. Drivers: the email tied to your application stays locked to your registered account email.

Open Wallet to see every top-up and trip charge, and Ride History for a receipt on each completed trip — fare breakdown, driver, vehicle, and timestamps included.

If a charge looks wrong, open the trip and tap Report an issue. We review wallet charges against the trip record and correct genuine errors back to your Rajlo wallet.

Profile → Account settings → Delete account. We retain trip records (receipts, audit data) as required by Jamaican tax and regulatory rules — see the Privacy Policy for details.