How can we help?

Tap Book a ride, enter your name, email, and Jamaica phone number, and verify the 6-digit code we send by SMS. Takes under a minute.

Fares use parish-aware rules: a base fare, distance, multi-seat factor, and a small platform fee. We show the full breakdown before you tap Confirm — no surge surprises.

Yes. Rajlo supports 1 to 4 seats per booking. Drivers can run shared-ride or private mode depending on their preference.

Payments will be handled in-app at the end of every trip — credit/debit card or supported Jamaica wallets. We're rolling out payment methods region-by-region.

Yes — free if the driver hasn't accepted yet. After acceptance, a small cancellation fee may apply depending on driver distance.

Open the trip in your Ride History and tap Report an issue. We'll connect you with your driver via anonymous in-app messaging.

Tap Drive with Rajlo, create a driver account, and complete the onboarding wizard. You'll upload all 10 mandatory TA documents, and an admin reviews each — usually within 48 hours. Once approved, you can accept rides immediately.

TA Franchise Certificate, TA Driver Badge, Certificate of Fitness, PPV Comprehensive Insurance, valid PPV-class Driver's Licence, TRN, NIS, Police Record, Red Plate Vehicle Registration, and an identity selfie. Rajlo is red-plate-only — private/white-plate vehicles aren't eligible.

Typically within 48 hours of upload. If anything is missing or unclear, we'll flag it in your dashboard with a Resubmit option so you can fix it without restarting.

Each trip shows a transparent breakdown: rider fare, platform fee, and your earnings. Payouts run on a regular schedule to your registered Jamaica bank account.

We send in-app, email, and SMS reminders 60, 30, and 7 days before expiry. If a document does lapse, your account auto-suspends until you re-upload and we re-approve.

Yes — one Rajlo account, two modes. You can switch between the rider and driver portals from the menu.

Every driver holds a current TA Franchise Certificate, Police Record, valid Driver's Licence, and PPV insurance. We re-verify all 10 documents annually and auto-suspend any account with a lapsed document.

During any active trip you can tap SOS to share your live location with the Rajlo safety team and your trusted contact. In a life-threatening emergency, dial 119 (Police) or 110 (Fire & Ambulance) immediately.

Open the trip in your Ride History and tap Report an issue. Every report is investigated and we may suspend an account pending review. See the full Safety policy for details.

Yes — tap Share trip during any active ride to send a tracking link to a trusted contact. They'll see the route, ETA, and driver/vehicle details.

Tap Sign in, then Forgot password — we'll email you a reset link. The link expires after 15 minutes for security.

Open Profile → Account settings, edit the field, and we'll send a verification code to the new address before saving the change.

Every completed trip appears in your Ride History with a downloadable receipt showing fare, parish breakdown, driver, vehicle, and timestamps.

Profile → Account settings → Delete account. We retain trip records (receipts, audit data) as required by Jamaican tax and regulatory rules — see the Privacy Policy for details.